Thank you for taking an interest in the HP community. Take care, stay healthy, keep smiling big and have a blessed week ahead. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. If this helps, then to simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. It has been an absolute privilege to share this platform with you and an immense delight to work with you. Now trust me I've done all I can to assist you here by keeping your best interest in mind. Finally, we have deduced as a team that it is a hardware issue and nailed it. Please check with Amazon for a replacement of the same Model or another Hp notebook. You've displayed immense technical flair, brilliant efforts and terrific attitude to try and resolve the issue. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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